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16/05 HR
Recruitment Team at Juno School of Business

Views:56 Applications:25 Rec. Actions:Recruiter Actions:3

Juno School - Community Manager (1-4 yrs)

Gurgaon/Gurugram Job Code: 272723

As a Community Manager at Juno School of Business , you'll support your organization's online community by monitoring the engagement on various social media platforms. More specifically you'll get to:

1. Engage :

- Identify popular themes and topics to create - channels/ groups- and encourage users to join the relevant ones.

- Create and execute a content calendar with thought-provoking and conversational content to initiate discussions on the various - channels- till a point where users start participating actively.

- Manage various communities covering diverse topics and themes.

- Plan and execute events for the community.

- Direct users to useful features and resources on the platform as they come up in discussions.

- Promote and articulate the relevant product philosophy and features to encourage sign ups and upgrades.

- Work with Marketing and learning teams to conduct brand events for community members to encourage user activity.

- Social listening for gathering user sentiment and feedback around the product and brand.

2. Moderate :

- Moderate the community content to encourage productive and supportive conversations.

- Interact with users and understanding their challenges.

- Solve queries of community members and support.

- Enforce community policies and guidelines.

3. Manage conversation flows :

- Manage workflows for the different types of user questions - support, learning, sales, etc.

- Train the key members of the team that would participate in the community to ensure consistency and positive outcomes for users and the brand.

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