Recruitment Team at Juno School of Business
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Juno School - Community Manager (1-4 yrs)
As a Community Manager at Juno School of Business , you'll support your organization's online community by monitoring the engagement on various social media platforms. More specifically you'll get to:
1. Engage :
- Identify popular themes and topics to create - channels/ groups- and encourage users to join the relevant ones.
- Create and execute a content calendar with thought-provoking and conversational content to initiate discussions on the various - channels- till a point where users start participating actively.
- Manage various communities covering diverse topics and themes.
- Plan and execute events for the community.
- Direct users to useful features and resources on the platform as they come up in discussions.
- Promote and articulate the relevant product philosophy and features to encourage sign ups and upgrades.
- Work with Marketing and learning teams to conduct brand events for community members to encourage user activity.
- Social listening for gathering user sentiment and feedback around the product and brand.
2. Moderate :
- Moderate the community content to encourage productive and supportive conversations.
- Interact with users and understanding their challenges.
- Solve queries of community members and support.
- Enforce community policies and guidelines.
3. Manage conversation flows :
- Manage workflows for the different types of user questions - support, learning, sales, etc.
- Train the key members of the team that would participate in the community to ensure consistency and positive outcomes for users and the brand.
