Company Description

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:

- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility

- MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.

- In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)

- Come and join our remote first team as we remimagine the future of communication.

Job Description

Product Knowledge Training:

- Ensure that the sales team has a comprehensive understanding of the cloud telephony products and services offered by the company.

- Provide detailed training on features, benefits, and unique selling points of the cloud telephony solutions.

Sales Techniques and Strategies:

- Develop and deliver training programs on effective sales techniques and strategies specific to cloud telephony.

- Train the sales team on objection handling, negotiation skills, and closing techniques relevant to the industry.

Market and Industry Knowledge:

- Keep the sales team updated on market trends, industry regulations, and competitive landscape in the cloud telephony sector.

- Provide insights into customer needs and preferences within the industry.

Sales Process Training:

- Train the sales team on the company's sales process, including lead generation, qualification, and pipeline management.

- Emphasize the importance of accurate documentation and reporting in the sales process.

Technology Training:

- Familiarize the sales team with the technical aspects of the cloud telephony platform.

- Provide training on how to demonstrate the product to potential clients and address technical questions.

Onboarding and Orientation:

- Conduct onboarding sessions for new sales hires, ensuring they quickly become familiar with the company culture, policies, and sales methodologies.

- Provide ongoing orientation for existing team members on new products or updates.

Sales Tools and Resources:

- Train the sales team on the effective use of sales tools, CRM systems, and other resources that support the sales process.

- Ensure the team is proficient in using technology for presentations and demonstrations.

Performance Monitoring and Feedback:

- Implement mechanisms to monitor and evaluate the performance of the sales team.

- Provide constructive feedback to individuals and the team, helping them improve their sales skills.

Collaboration with Other Departments:

- Work closely with product development, marketing, and customer support teams to stay informed about product updates, marketing initiatives, and customer feedback.

Continuous Learning and Development:

- Facilitate ongoing training sessions to keep the sales team updated on new industry trends, product features, and sales techniques.

Qualifications

Requirements Good communication skills Minimum experience of 1-2 years.