HR Executive at Commutec
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Junior Operation Manager - Customer Service (0-3 yrs)
- Handle calls from Clients and make reservations onto the online portal.
- Allocation of reservations to Vendors.
- Confirm reservation details to Clients.
- Follow up with drivers for pre-journey confirmation as per the fixed schedule and vehicle readiness.
- Update portal with dispatch details.
- Maintain strict SLA/TAT for all activities
- Attend to and provide customers with a solution to any queries/complaints.
- Must discuss every matter with its supervisor or team leader to get any issue sorted.
- Coordinate with the Vendor management department and the administrative department for billing vendor-related queries.
- Should be confident in troubleshooting any such emerging queries and maintaining a high standard of Service.
- Prior Car Rental experience preferred.
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