Talent Acquisition Trainee at Prathigna.com HR Solutions Pvt. Ltd.
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Junior Consultant/Consultant - Customer Happiness - Renewal Call Center (1-5 yrs)
Designation: Jr . Consultant / Consultant Customer Happiness
Process: Inbound Customer Care.
Working Days: 6 days working
Below is the job description of the role:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Looking for candidates who have :
- Excellent Verbal and Written communication Skills.
- Hindi is mandate.
- Preferable experience in Voice Process
