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31/01 Kalluru Vanitha
Talent Acquisition Trainee at HR Solutions Pvt. Ltd.

Views:14 Applications:3 Rec. Actions:Recruiter Actions:3

Junior Consultant/Consultant - Customer Happiness - Renewal Call Center (1-5 yrs)

Bangalore Job Code: 310491

Designation: Jr . Consultant / Consultant Customer Happiness

Process: Inbound Customer Care.

Working Days: 6 days working

Below is the job description of the role:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

- Building lasting relationships with clients and other call centre team members based on trust and reliability.

- Utilizing software, databases, scripts, and tools appropriately.

- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

- Taking part in training and other learning opportunities to expand knowledge of company and position.

- Adhering to all company policies and procedures.

Looking for candidates who have :

- Excellent Verbal and Written communication Skills.

- Hindi is mandate.

- Preferable experience in Voice Process

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