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13/05 Moumita
Senior Talent Acquisition Specialist at Skillventory - A Leading Talent Research Firm

Views:450 Applications:11 Rec. Actions:Recruiter Actions:2

Junior Associate - Customer Service - BFS (2-5 yrs)

Delhi/Delhi NCR Job Code: 213170

Opportunity is with one of the reputed NBFC.

Role : Junior Associate - Customer Service ( Voice Process)

Location : Delhi

Roles & Responsibilities :

- Obtains client information by answering telephone calls, interviewing clients, verifying information

- Handle Inbound and Outbound calls and answer customer queries

- Informs clients by explaining procedures, answering questions and provide customers with product and service information

- Manage and resolve customer complaints

- Identify and escalate priority issues

- Follow up customer calls where necessary

- Take the extra mile to engage customers

- Document all call information according to standard operating procedures

- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

- Updates job knowledge by studying new product descriptions; participating in educational opportunities.

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