HR Recruiter at Kalp Solutions
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Junior Analyst/Analyst - Customer Service - KPO/BPO (0-4 yrs)
DESCRIPTION Customer Operations-Analyst
eClerx is a leading knowledge/business process outsourcing (KPO/BPO) company providing back office operations support and Voice/Chat/Quality support .eClerx Customer Operations vertical specializes in providing operational expertise and process excellence throughout the customer journey. We are leaders in quality monitoring, digital care services, and advanced technical support operations. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients- evolving needs. We are currently hiring for positions in Quality, Voice and Chat processes where we provide customer service and technical support.
Designation : Junior Analyst /Analyst
Job Description :
- Resolve customer queries and complaints
- Troubleshooting of technical issues related to customer's services
- Assist the customers on queries regarding their Products and Services via CHAT or voice
- Ability to analyze information and evaluate results to choose the best solution and solve problems
- Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
- Conduct quality monitoring on voice calls and chats
Desired Candidate Profile :
- Any Under graduate Fresher/Graduate Fresher are eligible
- Any experience up to 4 years are also eligible
- Flexible to work in Night Shifts / 24- 7
- Excellent verbal, written communication and listening skills
- Should have good command over English Grammar and Fluency in English
Other Benefits: Free Medical Insurance, Free Cab for Junior Analysts and Subsidized cabs for Analysts (Home pick & Drop)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
