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11/06 Ankita Jain
Sr. Executive - HR at JP Funware & Technologies Pvt. Ltd.

Views:7 Applications:5 Rec. Actions:Recruiter Actions:3

JP Funware & Technologies - Executive - Customer Support (1-2 yrs)

Gurgaon/Gurugram/Delhi NCR Job Code: 329806

Key Responsibilities :

- Respond to user inquiries via email, phone, or chat in a timely and professional manner

- Troubleshooting technical issues and escalating them to the appropriate department when necessary.

- Investigating user issues and working with other teams to resolve them quickly and efficiently

- Providing users with information about promotions, bonuses, and new games

- Ensuring that users have a positive experience while playing on our platform

- Collaborating with other departments to ensure customer satisfaction

- Maintaining accurate records of customer interactions and transactions

- Staying up-to-date with product and service knowledge to effectively provide support to customers.

- Meeting or exceeding customer support metrics, such as response time, first contact resolution, and customer satisfaction ratings.

Key Skills and Experience Required :

- Excellent verbal and written communication skills in English

- Knowledge of Tamil, Telugu, or Malayalam is an added advantage

- Proven customer support experience or experience as a client service representative of at least 1 year is a must.

- Ability to work under pressure and multitask

- Good problem-solving skills and attention to detail

- Familiarity with CRM systems and practices

- Ability to work in a team environment

- Knowledge of gaming industry trends and developments is a plus

- Rotational shift, 6 days working

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