Zonal Sales Head for Service responsibilities and key aspects of the role:

1. Sales Strategy and Planning :

- Develop and implement sales strategies and plans for the assigned zone to achieve revenue and profitability targets.

- Analyze market trends, customer needs, and competitor activities to identify opportunities and threats.

2. Team Management :

- Recruit, train, and manage a team of sales and service professionals, including sales representatives, service technicians, and support staff.

- Set clear performance targets and provide coaching and feedback to ensure the team meets their goals.

3. Customer Relationship Management :

- Build and maintain strong relationships with key customers and clients within the zone.

- Address customer inquiries, concerns, and complaints in a timely and effective manner to ensure customer satisfaction.

4. Service Excellence :

- Ensure the efficient and effective delivery of service and support to customers.

- Monitor service quality and implement improvements as needed to enhance customer experience.

5. Budgeting and Financial Management :

- Prepare and manage the budget for the zonal sales and service operations.

- Monitor expenses and revenue, making adjustments as necessary to meet financial targets.

6. Reporting and Analysis :

- Generate regular reports on sales performance, market trends, and customer feedback.

- Use data and analysis to make informed decisions and adjust strategies as needed.

7. Compliance and Regulatory Requirements :

- Ensure that all sales and service activities comply with relevant laws, regulations, and industry standards.

8. Product Knowledge :

- Stay up-to-date with the company's products and services as well as industry trends to effectively communicate value propositions to customers.

9. Collaboration :

- Collaborate with other departments within the company, such as marketing, production, and logistics, to ensure a seamless customer experience.

10. Goal Achievement :

- Take ownership of achieving sales and service targets within the assigned zone.

11. Market Expansion :

- Explore opportunities for expanding the company's market presence within the zone.

12. Crisis Management :

- Handle any crisis situations, such as product recalls or customer emergencies, with a calm and effective approach.

13. Continuous Improvement :

- Continuously seek ways to improve sales and service processes, including the use of technology and automation.

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