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29/11 Megha Jasra
Lead - HR at Jaypore eCommerce Pvt Ltd

Views:122 Applications:33 Rec. Actions:Recruiter Actions:24

Jaypore - Executive - Customer Relations (1-4 yrs)

Delhi Job Code: 187428

About Jaypore.com :

- Jaypore is one of the retail segments of Aditya Birla Fashion & Retail. Jaypore is all about bringing the world a little closer together. We discover the best designs from artisans and craftsmen from all over India and deliver them at an exceptional value to our members.

- Jaypore focuses on products with unique, high-quality craftsmanship; unmistakably local designs that feel at home anywhere in the world. Our products include home decor, accessories, jewelry, apparel, gifts, vintage items, and more.

Role and Responsibilities:

- Experience in handling inbound and outbound call processes.

- Resolving customer queries to their satisfaction via email, chat, and over the phone.

- Handling supervisory calls

- Coordination with different support functions.

- Flexibility to work in rotational shifts including Saturdays

Responds to and resolves escalated issues and/or unique or complex requests from

customers

Job specification:

- Candidate has to be a graduate.

- Proficiency in CRM systems

- In-depth knowledge of customer service principles and practices

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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