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24/11 Khyati Ahluwalia
Assistant Manager - HR at ixigo

Views:9 Applications:5 Rec. Actions:Recruiter Actions:1

Ixigo - Executive - Customer Experience (1-2 yrs)

Gurgaon/Gurugram Job Code: 186684

Role & Responsibility : 

As a customer experience executive, you will be responsible for : 

- Interact with customers to provide and process information in response to inquiries, issues, and requests and maintain a strict SLA for replies

- Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution

- Be able to work across multiple channels to communicate with customers and handle queries via chats.

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