Assistant Manager - HR at ixigo
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Ixigo - Executive - Customer Experience (1-2 yrs)
Role & Responsibility :
As a customer experience executive, you will be responsible for :
- Interact with customers to provide and process information in response to inquiries, issues, and requests and maintain a strict SLA for replies
- Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution
- Be able to work across multiple channels to communicate with customers and handle queries via chats.