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25/09 Vishal Gautam
HR Consultant at iSON Xperiences Pvt Ltd

Views:110 Applications:46 Rec. Actions:Recruiter Actions:0

iSON Xperiences - Executive - Customer Service (1-5 yrs)

Noida Job Code: 345617

Customer Support:

- Handle inbound and outbound calls, emails, and chat messages from customers in a professional and courteous manner.

- Address customer inquiries, provide information, and resolve issues related to products or services effectively.

- Ensure all interactions are handled with empathy, accuracy, and a focus on customer satisfaction.

Issue Resolution:

- Identify and analyze customer issues or complaints, and provide appropriate solutions or escalate as necessary.

- Follow up with customers to ensure their concerns are addressed and resolved in a timely manner.

- Maintain detailed records of customer interactions, issues, and resolutions.

Customer Experience Enhancement:

- Strive to provide an exceptional customer experience by personalizing interactions and exceeding customer expectations.

- Continuously seek to understand and address customer needs and preferences.

- Provide feedback on recurring issues or trends to help improve processes and customer service quality.

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