Looking for a Professional with strong experience into Account Management/Business Development and experience of selling Enterprise Products to customer across India & International locations

Job Description

Position Title: Account Manager

Experience: 7-10 yrs

Reports to: Head - Sales

Location: Noida

1. MAIN AREAS OF RESPONSIBILITY

Key responsibilities / accountabilities

- Provides primary customer interface responsible for the development of business, and management of relationships, with assigned customers.

- Understanding and articulation of the value that brings, to the customer, to drive specific business outcomes.

- Dissemination of key messages, initiatives and information pertaining to the value brings to its- customers.

- Maximization of the annual escalation rate for service contracts.

- Provides the primary customer interface for all products, services and solutions.

- Champions customer needs and requirements within the organization.

- Works closely, with the Management Team, to ensure 100% customer satisfaction.

- Responsible for achievement of revenue, margin plans and economic value added goals.

- Business Relationships: Develop and sustain long-term customer relationships; Network within the customer account and industry; Facilitate resolution of all customer problems; Serve as a central resource for communications with the customer.

- Sales Process: Maintain a balanced approach to superior customer service and related account planning; Manage and build customer contacts, Serve as the customer's ambassador, trusted advisor, and advocate; Analyze contracts, for assigned customers, in order to provide metrics necessary for customer retention; Engage assigned customers, on a predetermined schedule, to identify customer needs and present relevant offerings; Promote additional services and products.

- Customers: Manage assigned customer accounts with growth potential; Responsible for account retention and penetration.

- People Management: Leverage resources to address customers- needs; Drives self and others to produce positive business results.

- Results: Retain and grow revenue and margin of assigned accounts.

- Prepare reports and documentation in order to conduct ongoing customer reviews.

- Maintain successful customer relationships.

- Conduct Quarterly customer facing business reviews.

2. CORE CAPABILITIES

- Excellent organizational skills.

- Excellent verbal and written communications skills.

- Excellent listening, negotiation and presentation skills

- Independent and self-motivated.

- Strong work ethic and a desire to learn new skills and offerings.

- Top class articulation.

3. TECHNICAL SKILLS

Good Understanding of technology.

Understanding of NMS/BMS/EMS would help.

4. OTHER SKILLS

- Would shadow a virtual no. which would earn him/her their incentives

5. QUALIFICATIONS REQUIRED

Education: BE/B.Tech/PGDBM/MBA

Work experience

7-10 years of experience in Enterprise product sales.

Language: English, Hindi

Company Profile:

Athenta is a product company in the - Infrastructure management space-, whose products allow customers to manage their machined networks (IT and Operations) in a real-time. Athenta have a ubiquitous platform that straddles multiple verticals, with current focus on Transportation, Datacenter (DCIM) and BMS.

Athenta's products are smart software-embedded appliances/devices, which run a core AES platform (similar to Cisco embedded IOS in the Cisco Appliances) across the entire product range - intelligent devices that can extract, process, instruct & control, as required - eliminating human intervention. They monitor & control all infrastructure elements seamlessly through a single unified framework - servers, storage, databases, transformers, breakers, fire/security/protection, fixed/wireless network, pumps, AFC, PAS/PIDs, HVAC, elevators, escalators and others via a single browser screen. The company's end-to-end appliance based offering, significantly simplifies implementation/deployment and operations of the solution. The Athenta team has extensive exposure to leading products in the world, which has enabled them to develop a technically superior and comprehensive product.

URL - www.athenta.com

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