Job description:

Job Role: Account Manager/ Senior Account Manager (Night Shift)

Job Location: Noida

Profile Summary :

We are looking for enterprising individuals who can manage client relationships, as well as develop new business from existing clients. Incumbents who are ready to work in a fast-paced and dynamic work environment will absolutely love working at ISHIR.

Responsibilities :

- Responsible for overall client satisfaction, accounts growth while working closely with delivery and sales team

- Maintain and build a relationship at different levels in clients company and constantly engage in learning clients pain and discover new opportunities

- Ability to handle conflicts, escalations and work with clients and team to derive a solution for a problem. Drive the overall sales revenues and increase the strategic value of the Services and solutions within an account

- Develop customer account strategies and tactical penetration plans in defined accounts across various service-lines

- Cross-sell /Upsell ISHIR services to existing accounts

- Build & maintain executive relationships with key stakeholders to increase the ISHIRs visibility & operate as key business contact within accounts for all issues and escalations

- Utilize existing client relationship to generate more leads by asking for references

Serve as a SPOC for customer services issue escalation.

- Manage closure on customers' issues to maintain high levels of customer satisfaction and repeat business from the customer.

- Provide timely and accurate forecasting, as well as reporting on sales and revenue for all assigned accounts. Prepare monthly forecasts for sales reviews with the sales management team.

- Responsible for revenue collections

- Monitor, support and improve delivery and keep a check on customers pulse

- Collect client testimonials

- Assist in marketing activities by collecting testimonials, references, help in preparing case studies and update collateral

Skills (Must Have) : 

- Prior experience with handling US-based clients

- Up-to-date with the latest technology trends in Microsoft, open-source, mobile and testing to do consultative selling to clients

- Solid experience in managing software development clients and should be aware of software development and outsourcing risks and challenges

- Must understand offshore development and its advantages

- Must have prior experience in handling large accounts

- Proven track record of client growth and retention

- Well versed with development methodologies, tools and technologies used

Shift Timings: 7 PM - 4 AM OR 4 PM - 1 AM

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