Responsibilities : 

- Responsible for overall client satisfaction, account growth while working closely with delivery and sales team

- Maintain and build the relationship at different levels in client's company and constantly engage in learning clients pain and discover new opportunities

- Ability to handle conflicts, escalations and work with clients and team to derive the solution to a problem. Drive the overall sales revenues and increase the strategic value of the Services and solutions within an account

- Develop customer account strategies and tactical penetration plans in defined accounts across various service-lines

- Cross-sell/Up-sell ISHIR services to existing accounts

- Build & maintain executive relationships with key stakeholders to increase the ISHIR's visibility & operate as key business contact within accounts for all issues and escalations

- Utilize existing client relationship to generate more leads by asking for references

- Serve as a SPOC for customer services issue escalation.

- Manage closure on customer's issue to maintain high levels of customer satisfaction and repeat business from the customer.

- Provide timely and accurate forecasting, as well as reporting on sales and revenue for all assigned accounts. Prepare monthly forecasts for sales reviews with the sales management team.

- Responsible for revenue collections

- Monitor, support and improve delivery and keep a check on customer's pulse

- Collect client testimonials

- Assist in marketing activities by collecting testimonials, references, help in preparing case studies and update collateral

Skills (Must Have) : 

- Up-to-date with the latest technology trends in Microsoft, open source, mobile and testing to do consultative selling to clients

- Solid experience in managing software development clients and should be aware of software development and outsourcing risks and challenges

- Must understand offshore development and its advantages

- Must have prior experience in handling large accounts

- Proven track record of client growth and retention

- Well versed with development methodologies, tools and technologies used

Skills (Good to Have) : 

- Prior experience working with mid-size companies

- Ability to handle a team

- Sales or project management background

Soft Skills : 

- Strong interpersonal, verbal and written communications skills, self-driven, self-discipline, organized and focused on conducting account management tasks

- Excellent negotiation, mediation and conflict management skills

- Excellent presentation and articulation Skills

- Ability to guide others through complexity, ambiguity and uncertainty

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