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16/02 Gouthami
HR Manager at IQnext

Views:286 Applications:53 Rec. Actions:Recruiter Actions:53

IQnext - Executive - Product Support (2-4 yrs)

Bangalore Job Code: 312992

About IQnext :

- We are revolutionising how buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralised platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.

Job Summary :

- We seek a Product Support Executive to assist our customers with IoT devices and cloud-based solutions. You will troubleshoot, diagnose, and resolve hardware problems.

Responsibilities :

- Communicating with partners, clients, engineers, and other technicians to ensure that services are delivered effectively, which include: Deployment, Client commissioning

- Troubleshooting Customer-reported problems - remote support and on-site support.

- Identifying root causes for the problems taking corrective/preventive steps and working closely with the engineering team for timely resolution.

- Generating problem reports, logging issues, and escalation of critical issues.

- Advocate customer needs/issues cross-departmentally.

- Providing support to develop training videos, instruction guides etc, and other tools of customer onboarding and training.

- Product demo to customers and support the sales team at critical junctures of the sales cycle.

We're looking for someone who ?

- Graduation/Post Graduation degree in EEE/ECE

- Proven work experience as a Technical Support Engineer, Customer support executive, System - Administrator or similar role for a minimum of 2 years.

- Curious with excellent communications(written and verbal)

- Excellent troubleshooting skills - Product specific, Linux, networking, and database.

- Working experience in database systems (SQL) and web container servers (Tomcat etc).

- Hands-on experience in tools Wireshark, Team Viewer etc.

- Should be willing to travel (Local/outstation)

Good to have :

- Some degree of understanding of SaaS products.

- Domain knowledge in Lighting, Building Automation, BMS, HVAC, and Control systems

- Control system protocols such as BACnet, Modbus

- Knowledge of short-range wireless protocols

- Hands-on experience in Linux system installation, administration and maintenance

Benefits :

- Medical Insurance

- Travel allowance

- Com-off when worked on Saturday/Sunday

- Access to the e-learning platform

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