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28/02 Asha Bajpai
Executive Assistant at IntraSoft Technologies Ltd.

Views:59 Applications:8 Rec. Actions:Recruiter Actions:1

Intrasoft Technologies - Customer Service Role - US Inbound Process - eCommerce (2-3 yrs)

Kolkata Job Code: 65358

Communications Specialist for Customer Service Department for E-Commerce Division :

Job Summary & Role : 

- We are determined problem solvers who think about the big picture without losing sight of the details and treat every customer as the most important.

- We are here to delight our customers and keep them coming back.

- We are Responsible for reducing customer pain points.

Hours 1330 - 2330 (Mon to Fri)

Responsibilities : 

- Communicate directly with our US customers to ensure their experience is completely positive via email & phone.

- Connect with each customer to create a memorable and personalized experience.

- Think critically to solve all customer pain points in the shopping process.

- Connect with vendors & shipping carriers for all customer related issues.

Skills : 

- Strong analytical skills

- Strong communication skills

- Results-oriented

- Proactive and a team player

- Empathy and generosity

- Excellent written & verbal communication

- Strong Time management skills

- Experience working with and earning trust with high performing teams.

Academics : Degree from a reputed institute in relevant field is mandatory.

Experience : Maximum 2 - 3 years professional experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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