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25/05 Saranya S

Views:56 Applications:18 Rec. Actions:Recruiter Actions:11

IntouchCX - Technical Support Role (1-3 yrs)

Bangalore Job Code: 274515

- Respond to customer queries in a timely and accurate way, via phone chat or email

- Troubleshoot customer issues that are technical in nature; including hardware, software, networking, or other designated client products

- Utilize available tools and resources to accurately identify and address customer issues

- Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')

- Manage case closure with follow up to customers to ensure their inquiries and technical issues are resolved

- Detailed Case/Ticket documentation of the interaction with customers

- Follow appropriate escalation guideline and defined process to meet established goals

- Maintains through technical knowledge via laboratory activities and classroom training .

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