IntouchCX - Executive - Customer Support (1-3 yrs)
Intouch CX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we- re obsessed with providing remarkable customer experiences for the world's most innovative brands.
About the Job
Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We- re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.
As a Customer Service Associate - Non-Voice, You Will :
- Provide support and resolve technical issues via email and other electronic communications
- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..
- Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
- Leverage your experience to provide feedback to the team on how to improve our services
- Drive customer communication during critical events.
As a Customer Service Associate - Non-Voice, You Have-
- 6 months to 4 years of customer service experience through phone, email and chat.
- Fluency in written English.
- Experience in the gaming/tech support (asset).
- Excellent oral and/or written communication skills.
- Customer service experience with strong customer focus
- Excellent team player with experience and passion for gaming.
- Strong multi-tasking skills.
- Strong analytical and troubleshooting skills.
- The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis.
- Benefits of working as a Customer Service - Non-Voice:
- An attractive compensation package with performance-based incentives.
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities.
- Free Food and Transport while working on-site
- Medical Insurance.