Talent Acquisition Executive at IntouchCX
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IntouchCX - Executive - Customer Service (1-4 yrs)
As a Customer Service Associate - Non-Voice, You Will :
- Provide support and resolve technical issues via email and other electronic communications.
- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.
- Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs.
- Leverage your experience to provide feedback to the team on how to improve our services.
- Drive customer communication during critical events.
