Executive talent acquisition at INTOUCHCX
Views:61 Applications:18 Rec. Actions:Recruiter Actions:17
IntouchCX - Customer Service Role - International Voice Process (1-10 yrs)
Hiring for International Voice process
We are looking for candidates to be hired in the role of Consultant- Customer Support / Sr. Consultant - Customer Support for our corporate office located at Electronic City ,Phase-1, Bangalore.
- Minimum 6 months Experience into international voice required
The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
- Providing support and resolve technical issues via call .
- Building credibility and trust with the customer by empathizing with their problem in words.
- Proactively understanding their needs and responding promptly to resolve their issue.
- Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs.
- Leveraging their experience to provide feedback to the team on how to improve client services.
- Driving customer communication during critical events.
Benefits of working as a Customer Service Voice:
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
