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05/02 Saranya S
HR at INTOUCHCX

Views:216 Applications:49 Rec. Actions:Recruiter Actions:33

IntouchCX - Customer Service Role - International Technical Process (1-6 yrs)

Bangalore Job Code: 311149

Roles and Responsibilities:

- Respond to customer queries in a timely and accurate way, via phone chat or email

- Troubleshoot customer issues that are technical in nature; including hardware, software, networking, or other designated client products

- Utilize available tools and resources to accurately identify and address customer issues

- Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')

- Manage case closure with follow up to customers to ensure their inquiries and technical issues are resolved

- Detailed Case/Ticket documentation of the interaction with customers

- Follow appropriate escalation guideline and defined process to meet established goals

- Maintains through technical knowledge via laboratory activities and classroom training .

Perks and Benefits :

- An attractive compensation package with performance-based incentives

- Incredible learning and growth opportunities

- Outstanding rewards and recognition program & employee engagement activities

- Free Food and Transport while working on-site

- Medical Insurance

For more job assistance: contact @HR saranya-9620689061

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