IntouchCX - Customer Service Role - International Technical Process (1-6 yrs)
Roles and Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone chat or email
- Troubleshoot customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Utilize available tools and resources to accurately identify and address customer issues
- Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
- Manage case closure with follow up to customers to ensure their inquiries and technical issues are resolved
- Detailed Case/Ticket documentation of the interaction with customers
- Follow appropriate escalation guideline and defined process to meet established goals
- Maintains through technical knowledge via laboratory activities and classroom training .
Perks and Benefits :
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
For more job assistance: contact @HR saranya-9620689061
