Talent Acquisition at IntouchCX
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INTOUCHCX - Associate - Customer Service - Voice Process (1-7 yrs)
We are currently Hiring for International Voice Process - Customer Service Associate
Contact HR Meghana 8147091039
Requirements:
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and
- features from the perspective of the customer
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed on all calls
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators - e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
