We are currently Hiring for International Process - Customer Service Associate

Contact HR Meghana 8147091039

Interview Location : Bangalore (Face to Face Interview)

Work Location : Bangalore(WFO)

If you're interested in this position, you can revert me back or you can directly contact me on the above number.

The role of the Customer Service Associate (CSA) - Voice, will be responsible for :

- Having daily interactions with the customer to handle issues from end to end via call.

- Going the extra mile to engage customers in solving issues and ensuring satisfaction.

- Quickly and effectively building rapport with customers while diagnosing and resolving issues.

- Providing white glove service and having the ability to provide an overall excellent customer experience.

- Managing customer expectations regarding estimated response times.

Requirements :

- An obligation to deliver exceptional customer service.

- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems.

- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions.

- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

- Actively listen to the customer, and show empathy and patience.

- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken.

- Ensure policies and procedures are followed on all calls.

- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer.

- Learn and retain a thorough working knowledge of all existing and new process and procedures.

- Achieve assigned Key Performance Indicators - e.g. Chat Quality, CSAT & DSAT.

- Attend Team Meetings/additional training sessions as scheduled.

- Performs other duties as assigned.

Critical Skills :

- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation.

- Ability to show high emotional intelligence by remaining calm under pressure while solving the customer's concerns.

- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client's specific needs.

- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

- Ability to work in a fast-paced, hectic, changing environment.

- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.

- Ability to operate a phone system and personal computer.

- Ability to adhere to all organizational policies and procedures.

- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays.

- Ability to perform basic mathematical functions.

- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

Educational/Work Experience and Requirements :

- Must successfully pass a background check

- High school diploma or equivalent required

- Post secondary degree is a plus

- Must have at least six months customer service experience or equivalent.

Benefits :

- An attractive compensation package with performance-based incentives

- Incredible learning and growth opportunities

- Outstanding rewards and recognition program & employee engagement activities.

- Free Food and Transport while working on-site

- Medical Insurance

Meghana R Amin
Sr. Talent Acquisition Executive
8147091039
IntouchCX
Intouchcx.com

92/1B, Electronic City Phase 1, Bengaluru, 560100