05/09 Nitin Sharma
Founder at JobsLo Consultants

Views:50 Applications:15 Rec. Actions:Recruiter Actions:0

International Lead Role - Customer Support - BPO (5-8 yrs)

Mumbai Job Code: 89698

International Customer Support Lead

Job Description :

Responsibilities :

- Supervise day-to-day operations in the customer support department.

- Refine existing processes to streamline support resolution and bring in a positive change.

- Supervise responses sent to customer issues.

- Create effective customer support procedures, policies, and standards.

- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

- Maintain records and documents of all customer support activities and discussions.

- Assess support statistics and prepare detailed reports on your findings.

- Hire and train new customer service agents.

- Manage the budget of the customer support department.

- Stay informed on the latest industry techniques and methods.

- Compile customer satisfaction and query management reports to analyse the health of the entire support department.

- Recommending Product or Service upgrades to management based on reports and interaction with customers.

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