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05/09 Nitin Sharma
Founder at JobsLo Consultants

Views:77 Applications:19 Rec. Actions:Recruiter Actions:0

International Lead Role - Customer Support - BPO (5-8 yrs)

Mumbai Job Code: 89698

International Customer Support Lead

Job Description :

Responsibilities :

- Supervise day-to-day operations in the customer support department.

- Refine existing processes to streamline support resolution and bring in a positive change.

- Supervise responses sent to customer issues.

- Create effective customer support procedures, policies, and standards.

- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

- Maintain records and documents of all customer support activities and discussions.

- Assess support statistics and prepare detailed reports on your findings.

- Hire and train new customer service agents.

- Manage the budget of the customer support department.

- Stay informed on the latest industry techniques and methods.

- Compile customer satisfaction and query management reports to analyse the health of the entire support department.

- Recommending Product or Service upgrades to management based on reports and interaction with customers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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