Founder at JobsLo Consultants
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International Lead Role - Customer Support - BPO (5-8 yrs)
International Customer Support Lead
Job Description :
Responsibilities :
- Supervise day-to-day operations in the customer support department.
- Refine existing processes to streamline support resolution and bring in a positive change.
- Supervise responses sent to customer issues.
- Create effective customer support procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Maintain records and documents of all customer support activities and discussions.
- Assess support statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the budget of the customer support department.
- Stay informed on the latest industry techniques and methods.
- Compile customer satisfaction and query management reports to analyse the health of the entire support department.
- Recommending Product or Service upgrades to management based on reports and interaction with customers.
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