International Customer support ITES Bpo 

- Currently Hiring For International Voice Support for E- Commerce.

- Candidates with 0 - 4 years experience in International Customer Support Can apply.

- Undergraduates and Graduates with any discipline can apply

- Looking out for Immediate Joiners

- Easy Selection.

Location : Bangalore

About this role :

In this role, you will :

- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

- You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.

- You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email ,web tickets & remote support.

- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.

- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.

- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

- You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments

- You will need to consistently seek and provide meaningful and actionable feedback in all interactions

- You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients

- Decisions that are made by you will impact your work and may impact the work of others

- You would be an individual contributor and/or oversee a small work effort and/or team.

- Please note this role may require you to work in rotational shifts

Benefits :

- Attractive incentive structure.

- 2 way cab facilities

- Free Placements.

Location : Bangalore

Call or Whatsapp : 

HR Dhanush 

9513644110

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