Talent Acquisition Team at EJT GROUP
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International Customer Support Executive - BPO (1-5 yrs)
Roles and Responsibilities :
- Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Reviewing account information and answering questions about billing or services.
Desired Candidate Profile : Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Interest in learning new technologies.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24-7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
Perks and Benefits :
- Cab Facility both ways [ Pick up and drop within Transport radius]
- Immense Growth Opportunities
Interview Rounds :
1st Level - UAT/Operations
2nd Level - Versant [ Need to score 60 and above]
