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11/05 Shruthi K
Recruiter at Aukera Consultants

Views:11 Applications:8 Rec. Actions:Recruiter Actions:6

International Chat Process Role (0-5 yrs)

Bangalore Job Code: 212607

Job Description :

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch's customizable customer care platform allows clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 20 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

Candidate Profile :

- Education : graduate degree

- Experience : 1 to 5 years experience in an International call center, preferably into Chat Operations

- Age <=30 years

- Willing to work in Night Shifts (24/7)

- Excellent Typing Speed: (At least 30 wpm)

- Freshers and experience can apply

- Freshers must clear chat assessment test

- Salary : 22000 Max CTC per month

- Temporarily WFH

- location : Electronic City, Bangalore

Preferred Skills/Abilities/Exposure :

- Preferred candidates with understanding on eCommerce websites

- Should possess effective written communication skills and comprehension skills

- Excellent interpersonal, intrapersonal skills, team player

Role :

- Our ideal candidate shall have an excellent customer service skills and be passionate about helping customers. 

- Candidate need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly.

- Candidate will be responsible to resolve queries related to order, inventory, billing via Live Chat and ensure the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool.

Job Responsibilities :

- Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.

- Contacts can be from customers and/or shoppers

- Responsible to save customers from deactivating the subscription of services & respond to other types of inquires

- Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards

- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

- Responsible to document customer transactions accurately in the appropriate systems

- Coordinate with the co-workers, lead persons and other departments as appropriate

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