Assistant Manager at Neo Wealth Management Pvt Ltd
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Intern - Customer Relations (0-2 yrs)
About Neo Group:
Neo group is a new age, focused Asset Management and Financial Advisory Platform that aims at providing clients with transparent, cost-efficient and unbiased solutions. Through its various business lines, Neo Group serves a vast diaspora of institutional and retail customers across India, with a view to empowering them to pursue their dreams. Assisting in India's glorious aspiration on self-reliance and egalitarian prosperity is Neo's underlying goal, and we are proud to stand united in that journey!
We are building the next billion tech for the best wealth management platform and financial ecosystem.
Position Title: Customer Relations Intern
Summary:
The incumbent will play a key role in taking feedback from our existing customers who are using our mobile app which is available on Play store.
Intern Responsibilities:
The Intern shall be responsible for:
- Follow-up of customer experience and getting feedback on our Neo Life app.
- Answering questions, suggestions, remarks from clients.
- Obtaining and updating customer feedback and other relevant call details in a timely manner.
- Providing an impeccable service to clients in order to retain them.
Escalating issues to supervisors, if any.
- Must keep a record in an excel format of all interactions with the customers for ready reference.
Knowledge, Competency and Skills requirement:
- Effective communication skills.
- Good working knowledge of MS-Office applications, Word, Excel, PPT etc.
