Intelenet Global Services is Hiring for Team Leader inbound process & outbound process. (Inbound /Outbound)

Roles & Responsibilities:

- Manage a large and diverse team of CSAs working towards pre-defined targets

- Responsible for maintaining discipline and absenteeism of team on the floor

- Responsible for staff retention within the team

- Ensure prompt and accurate service and achievement of targets

- To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently

- To identify training / coaching needs of the team members and provide the same to the Manager

- To assist new members of the team by updating knowledge & bridge process gaps

- Be directly responsible towards fostering the development of team by motivating them

- To ensure team achieve productivity and quality roster adherence

- Ensure the professional and ethical conduct of team members

- Accountable for smooth flow of operations

- Coordination between Managers and Team Members

- Abide by companies and clients Information Security policies.

Eligibility:

- UG / Graduate from any stream

- Good Comm. Skills.

- Min 1+ year of exp as TL from Inbound / Outbound process.

- Good analytical skills in English

- Time Management

- Ability to multi-task

- Ability to work well in and promote a team environment

- Excellent understanding

- Customer Service

- Quality focus

# Joining Status: Immediate

Pramod Gaonkar

Human Resource

+912266738242

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