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10/09 Nidhi
Assistant Manager- HR at Girnarsoft

Views:105 Applications:37 Rec. Actions:Recruiter Actions:14

InsuranceDekho - Team Leader - Inbound Customer Support (2-5 yrs)

Gurgaon/Gurugram Job Code: 176027

Job Title :

TL Customer Excellence (Inbound)

Job Description :

We are looking for people for Inbound team handling, having experience of 3-5 years in the relevant field

Experience Range : 3 - 5 years

Educational Qualifications : Any graduation,

Job Responsibilities :

- Managing and coaching the team.

- Ensure that all the queries are addressed as per stipulated guidelines.

- Working with the internal teams.

- Ensure queries are dealt in accordance with the industry practices.

- Maintaining Quality and Customer service standards.

- Handling & resolving customer grievances in coordination with channel partners.

- Maintaining proper documentation of complaints and grievances.

- Calculation, monitoring & controlling fatal errors, talk-time & agent productivity.

Skills Required : Team Management, Analytical Capability, Good Communication Skills, Thorough Knowledge of Motor Claims processing,

Candidate Attributes :

- Leadership quality

- Teamwork.

- Communication and Interpersonal Skills.

- Analytical Skills.

- Dependability and a Strong Work Ethic

- Maturity and a Professional Attitude

- Adaptability and Flexibility.

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