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09/05 Shrushti Maheshwari
Talent Acquisition Specialist at Insight Advisors Private Limited

Views:15 Applications:11 Rec. Actions:Recruiter Actions:10

Insight Advisors - Manager - Customer Success (5-8 yrs)

Gurgaon/Gurugram Job Code: 325017

Roles and Responsibilities

- Client Engagement: Establish and maintain strong relationships with finance teams and leadership within our client companies. Act as a trusted advisor and point of contact for all matters related to finance process automation.

- Customer Experience Management


Plot No. 27, 3rd Floor, Community Center, Naraina Vihar, Phase-I, DELHI, South West Delhi, Delhi, India, 110028

- Work with CFO & Finance heads of the customer org for post sales for implementing NAKAD Automated Reconciliation tool

- End to end support on implementation of NAKAD Finance Automation Product with customers by becoming a bridge between customer and NAKAD Tech team

- Work on customised solutioning for the Customer w.r.t UI & backend based on feedback

- Needs Assessment : Conduct in-depth analyses of client accounting practices to identify opportunities for automation and improvement using our RECON360 technology.

- Implementation : Collaborate with clients to design and implement tailored solutions that align with their specific accounting needs and business processes.

- Training and Support : Provide comprehensive training to client teams on how to effectively use our tools. Offer ongoing support and guidance to ensure successful adoption and utilization.

- Feedback Loop : Act as a bridge between clients and our product development team, conveying client feedback and requirements to continuously enhance our tools to meet evolving needs.

- Troubleshooting : Proactively identify and address any issues or challenges that may arise during the implementation and usage of our solutions.

- Documentation : Maintain clear and concise documentation of client interactions, implementations, and outcomes.

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