Business Support Manager at Snaphunt Pte. Ltd.
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Inside Sales/Lead Generation Specialist - IT (1-3 yrs)
- Strong opportunities to progress your career
- Strong opportunity to work independently
We are hiring for an Enterprise Application Solutions Company specializing in ERP, CRM, HCM, and Business Intelligence domains. It is a Value Added Reseller (VAR) for SAP Business One, Authorized Partner of SAP Business One, Delivery & Technology Partner of Quick Report (Business Intelligence) & Partner of Microsoft Azure. In addition to this, it also offers its own HRMS solution.
The Job :
You will be responsible for :
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
- Achieving and exceeding weekly and monthly KPIs.
- Coordinating pre-sales and post-sales follow up.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
- Ensuring the correctness of customer data and manage any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Providing support on any requests or issues pertaining to CRM.
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients.
- Meeting and exceeding weekly and monthly activity and revenue targets.
- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
- Handling incoming queries and building good client relationships.
- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
- Handing over qualified leads to the sales teams with the objective of closing the sale.
- Maintaining and updating the lead generation database.
- Achieving weekly/monthly targets as set out by the business.
Ideal Candidate :
Requirements :
- You have at least 1 year experience ideally in Inside Sales, CRM Manager or Business Development / Account Manager (B2B) within IT industry.
- Experience within National Sales, would be a strong advantage.
- You have solid experience in a regional role ideally including experience covering India.
- You have a proven track record of meeting/exceeding your targets.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a self-starter and demonstrate a high level of resilience
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