HR Executive at Innover Digital
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Innover - Customer Service Role (2-8 yrs)
A Customer Service Representative has a crucial responsibility to deliver timely, accurate and professional customer service to all our clients. This vital position requires an action-oriented, flexible problem-solver who will assist customers in tracking their orders, raising invoices etc. Associates communicate with customers primarily through phone calls and utilize a variety of software tools to come up with effective solutions in a quickly manner.
Requirement: Mandatory:
Educational Qualification - 3 Years Graduate (Any stream)
Shift - Rotational/Night
Experience - 2 years in any International US Process (Customer Support)
Notice Period - Immediate Joiners/ Should be available within 10-15 days
Communication Skills - Excellent Communication in English
Location - Kolkata (On-site)
Working days - 5 days WFO, 2 days Consecutive Off (Offs can be on week days, depends on Roster system)
Job Description:
CSR are responsible for communicating with customers, establishing and resolving customers' concerns, and assisting in general customer service duties internally and externally related to their freight forwarders' needs.
Customer Focus :
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Flexible with the working schedule.
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.