Designation : Customer Service Representative

Education : Minimum qualification required is 12th standard (Graduation preferred).

Shif t: Rotational Shifts ( Predominantly night shifts )

Experience : Experienced ( International Voice/Blended Process )

CTC : Max 3.6 LPA

Employment Type : Full Time, Permanent ( WORK FROM OFFICE )

Job Role :

Customer Focus :

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including the daily schedule as assigned

- Flexible with the working schedule; may be expected to work weekends, holidays and events.

Problem Solving Skills : 

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.

- Ability to approach problems logically and rationally

- Action oriented and self-disciplined

- Organized and detail-oriented

- Ability to maintain calm neutral voice in highly escalated situations

Desired Candidate Profile :

- Excellent communication skills (written and verbal)

- Excellent documentation skills

- Proficient in Microsoft Excel

- Ability to communicate correctly and clearly with all customers as and when needed

- Good comprehension skills ability to clearly understand and state the issues customers present.

- Good composition skills ability to compose a grammatically correct, concise, and accurate written response.

- Ability to concentrate / follow customers- issues without distraction.

- Work successfully in a team environment as well as independently.

- Ability to successfully adapt to changes in the work environment

- Demonstrates a proficient knowledge of email applications.

- Candidate should be Comfortable to work in night shifts

Perks and Benefits

- Mediclaim benefits will be applicable only after candidate completes 90 days with our company.

- Transport facility

- 5-day working week with 2 consecutive week offs (rotational).

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