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29/04 Rajesh Mathachan
Managing Director at Innovatise

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Innovatise - Manager - Customer Success (3-9 yrs)

Trivandrum/Thiruvananthapuram Job Code: 118400

Innovatise - Manager - Customer Success (German Language Proficiency is Mandatory)

German Language proficiency is Mandatory for this Job


To strengthen our Customer Success Team we are looking for an enthusiastic German-speaking CUSTOMER SUCCESS MANAGER leading our German customers to success

What you will do :

Based on your German language skills you will be assigned one or more of the following responsibilities :

- You lead the onboarding of our new customers independently. In the introductory phase, you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpit.

- You independently create the visual design of the app, based on templates or you create new designs. You do this in Photoshop (or similar image processing tools)

- After the go-live you oversee the customer's progress in adopting the app, you optimize the use of our software so that the customer generates the most value with our digital marketing platform.

- You are a product expert and you train the customer on new and existing functionality over chat,email and screen-share.

- You write articles for our customer knowledge base. You lead regular customer reviews and uses the opportunity to engage customers of our new products.

- You are the contact person on the phone and chat, if your customer needs help. You solve customer problems in collaboration with our international team.

- You help customers set up their Apple Developer Account

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