Managing Director at Innovatise
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Innovatise - Manager - Customer Success (3-9 yrs)
Innovatise - Manager - Customer Success (German Language Proficiency is Mandatory)
German Language proficiency is Mandatory for this Job
To strengthen our Customer Success Team we are looking for an enthusiastic German-speaking CUSTOMER SUCCESS MANAGER leading our German customers to success
What you will do :
Based on your German language skills you will be assigned one or more of the following responsibilities :
- You lead the onboarding of our new customers independently. In the introductory phase, you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpit.
- You independently create the visual design of the app, based on templates or you create new designs. You do this in Photoshop (or similar image processing tools)
- After the go-live you oversee the customer's progress in adopting the app, you optimize the use of our software so that the customer generates the most value with our digital marketing platform.
- You are a product expert and you train the customer on new and existing functionality over chat,email and screen-share.
- You write articles for our customer knowledge base. You lead regular customer reviews and uses the opportunity to engage customers of our new products.
- You are the contact person on the phone and chat, if your customer needs help. You solve customer problems in collaboration with our international team.
- You help customers set up their Apple Developer Account