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18/04 Pawan Sareen
Talent Acquisition at INK IT Solutions

Views:158 Applications:29 Rec. Actions:Recruiter Actions:0

INK IT Solutions - Customer Service Role (0-3 yrs)

Jaipur Job Code: 117762

- Answer incoming calls and respond to customer's emails/ chats

- Management and resolve customer complaints

- Identify and escalate issues to supervisors

- Provide product and service information to customers

- Research required information using available resources

- Research, identify, and resolve customer complaints

- Route calls to appropriate resources

- Document all call information according to standard operating procedures

- Recognize, document, and alert the management team of trends in customer calls

- Follow up customer calls where necessary

- Complete call logs and reports

- Other duties as assigned

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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