About Infra.Market - https://infra.market

- Valued at $2.5 billion, Infra.Market is a one-stop Construction Solutions Company with a vision of creating India's Largest Multi-Brand, Multi-Category Construction Materials brand and transforming the entire supply chain. Through tech innovation Infra.Market is changing the construction ecosystem. From foundation to finish, we provide all types of building materials and lifestyle products that elevate you interiors and bring character to your homes, office spaces, neighborhoods & more. Lifestyle products from Bathroom ware, Tiles, Kitchen island slabs, Decor/Artistic Lights, Fans, and more. Infra.Market is at 4000+ stores across 19 states.

- Infra.Market also supplies to local retail outlets, following a dual model of franchisee-owned stores and dealership stores. Globally, Infra.Market serves a wide range of clients in the manufacturing and infrastructure sectors including Dubai Jordan, Italy, and Singapore.

- At Infra.Market, we are revolutionizing the construction ecosystem and scaling rapidly! We are one of Asia's fastest-growing construction-solution companies transforming the ecosystem through leveraging technology.

- Souvik Sengupta [Infra.Market Cofounder] says, "We are growing at 100% year-on-year for the last couple of years; we expect to continue this growth. Our focus is to stay profit-centric and consequently, we wanted to first build a profitable ecommerce model and then grow it by diversifying into multiple products and expanding geographically, instead of the other way around.''

Location: Bangalore

Your responsibilities: -

1.You need to be creative problem solver, Result Driven individual

2. Own Call Quality and CSAT as a primary metric, Productivity and AHT will be guard rail metrics in this role.

3. Hygiene Metrics shall be Actioned Time, AHT, Call disconnection % -

4. Maintaining an accurate record of all customer issues with oand actual sales. - 5.Evaluating current sales practices and procedures to determine whether they are effective in generating sales. -

6.Recommending and implementing improvements to current sales practices and procedures as needed.

7.Tracking weekly, monthly, and quarterly performance and sales metrics - Maintaining database (Kapture, CRM, Excel, etc.) of prospective customer information

Educational Qualifications :

- Bachelor's or Master's degree

What are we looking for:

- 2+ years of relevant experience in a Tele sales function

- Bachelor's degree or equivalent experience

- 2+ years' experience

- Strong computer skills, including Microsoft Office Suite (Emailing, Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

Job Description

Customer Success Executive

Professional traits :

- Good verbal and written communication skills

- Clarity of thought and ability to strategize

- Ability to delegate and be hands-on when needed

- Super motivated, go-getter attitude

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