About the job

Sr. Associate/Associate - Customer Success

Who are we looking for?

- Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables. and generating focused insights.

Experience : Min. 0-3 Years of work experience as Associate Customer Success

Requirements :

- Candidates having exposure to the Cybersecurity industry will be preferred.

- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.

- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.

- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles :

- Understand client business issues, operating business rules, data and standard operating procedures

- Incorporate process changes in response to evolving business needs

- Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks

- Apply quality assurance best practices.

- Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.

- Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.

- Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.

- Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.

What You expect from us :

- Competitive salary

- Technical coaching to ensure continuous professional growth

- Awards & recognition for your hard work

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