Talent Acquisition at InfoEdge
Views:245 Applications:88 Rec. Actions:Recruiter Actions:75
Info Edge - Key Account Manager - Client Servicing - Naukri.com (4-7 yrs)
Job Objective : The objective of this role is to resolve key accounts queries related to the business portal, its features and services. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
Key Responsibilities :
- Manage a portfolio of premium clients, building and maintaining strong relationships with key stakeholders
- Act as the primary point of contact for premium clients, responding to inquiries and providing solutions to their needs
- Collaborate with internal teams to develop and execute account plans to ensure great customer experience
- Monitor and analyze client performance metrics, identifying areas for improvement and providing recommendations for optimization
- Ensure client satisfaction by proactively addressing any issues or concerns and escalating as necessary
- Develop and deliver regular reports to clients on their usage and performance, highlighting key insights and opportunities for improvement
- Collaborate with sales teams to identify opportunities of improvement
Required Skills:
- 4+ years of experience in client success or account management, preferably with premium clients
- Excellent communication and interpersonal skills, with the ability to influence
- Strong analytical skills, with the ability to analyze data and provide insights
- Demonstrated ability to work collaboratively with internal teams to achieve results
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office and CRM software
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
