IndusViva Healthscience - Executive - Customer Care (1-2 yrs)
The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.
Inbound Calls : Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.
Outbound Calls : Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.
Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
