IndusViva - Executive - Customer Support - Distributor Vertical (1-2 yrs)
- The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.
- Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.
- Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.
- Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.
- 2 or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage.
- Attributes, Skill Sets : Good Communication skills, Language Proficiency English + any 2 languages (Hindi, Telugu) Good Computer skills - MS Office.
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