IndusViva - Executive - Customer Care (1-2 yrs)
Customer Care Executive - Telugu, Hindi & English
Key Responsibility :
- The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.
- Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.
- Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.
- Backend support - Respond to Mails and Tickets : Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.