Job Description:

As a Digital Sales Account Officer, your primary responsibility will be to engage with customers over phone calls and effectively sell a range of banking products, including personal loans, business loans, credit cards, and cross-selling opportunities like fixed deposits. In addition, you will be required to perform Virtual Know Your Customer (VKYC) processes to verify customer identities and facilitate smooth onboarding.

Responsibilities:

- Contact potential customers via phone calls to introduce and promote banking products, such as personal loans, business loans, credit cards, and cross-sales options like fixed deposits.

- Conduct VKYC procedures to verify customer identities and complete necessary documentation for onboarding.

- Deliver persuasive sales pitches and highlight the key features and benefits of the offered products, tailoring your approach to meet customer needs and preferences.

- Handle customer inquiries, provide accurate information about the products, and address any concerns or objections raised during the sales process.

- Meet or exceed sales targets and contribute to the overall revenue growth of the organization.

- Maintain an up-to-date understanding of the banking products, policies, and procedures to provide accurate and reliable information to customers.

- Collaborate with the sales team and other departments to optimize sales strategies and enhance customer satisfaction.

- Maintain a comprehensive record of customer interactions, including sales activities, inquiries, and feedback, using the company's CRM system.

- Stay updated with industry trends, market developments, and competitor offerings to effectively position the bank's products and maintain a competitive edge.

- Adhere to all relevant regulatory guidelines and compliance policies during customer interactions and sales processes.

Requirements:

- A minimum of a graduate degree in any field.

- At least 1 year of experience in sales, preferably in the banking or financial services industry.

- Excellent English communication skills, both verbal and written.

- Strong persuasive and negotiation abilities with a customer-centric approach.

- Proficiency in using CRM software and other relevant sales tools.

- Demonstrated ability to achieve sales targets and work in a target-driven environment.

- Good interpersonal skills and the ability to build rapport with customers.

- Proactive, self-motivated, and able to work independently as well as within a team.

If you possess the necessary qualifications and skills for this role, we invite you to apply for the position of Digital Sales Account Officer. We look forward to receiving your application and having the opportunity to discuss your suitability further.