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24/11 Ritika Singhal
Senior HR Executive at Indifi Technologies

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Indifi Technologies - Relationship Manager - Sales - DSA Channel (3-7 yrs)

Gurgaon/Gurugram Job Code: 245097

- Responsible for establishing the brand and managing the sales and business development activities for Secured & Unsecured Loan segment

- Responsible for overall sales and cross sell targets through building and development of internal team and external channels (micro - connectors, micro campaigns and centralized leads) and also maintain adherence to customer satisfaction and profitability metrics

- Monitor the leads and check for the quality of sourcing and ensure quick conversion of prospects as per the targets set

- Implement and engage in branch promotion activities for establishing the brand and increasing market coverage

- The incumbent is required to have a good knowledge and understanding of the local affordable /mass affluent market

- Responsible for customer management including all the customer related queries, issues, grievances and focus on resolving them at the earliest along with other cross functional teams in the branch

- Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly

- Provide market feedback on product offerings, channels and processes to the senior levels to improve the same

- Ploy and ensure adherence by team to effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis

- Collaborate and provide requisite data for risk management and internal audit processes

- Responsible for knowing and complying with all the legal requirements as per the law of the land

- Support collections team in assessing delinquency

- Ability to hire and build DST team and provide support to HR in hiring process

- Responsible for payment of channel partners (connectors) timely

- Ensure DST and channel partners (connector) development through right training initiatives

- Model and foster behaviors that support the organization's values and culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization

- Monitor individual & team performance and take steps to improve productivity and correct aberrations

Other Abilities :

- Minimum 3 years of experience

- Worked in Business loan in DSA segment in banks/NBFC/Fintech

- Strong analytical & problem-solving skills.

- Sound knowledge of MS Excel, MS PPT & MS Word.

- Ability to work during stretched hours.

- Organized and Methodical

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