Title / Designation : Executive/Sr. Executive/ Assistant Manager - Client Servicing

Location : Delhi, Noida, Gurgaon, Ghaziabad, Faridabad.

Department : CSD (Client Servicing Division)

Position Description :

- Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive,professional relationships with key personnel in assigned client accounts.

- Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. The position holder will be a team leader, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell with his/her team.

- The job encompasses complete P&L. He /She shall be responsible to plan, execute and build and leverage relationships with exist

Job Summary :

- Servicing existing clients

- Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members

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- Responsible for client retention, per client revenue optimization & renewals with their team

- Keep a close track of work in process, customer complaints and accounts receivables

- Monitoring and analysis of key data of the region allocated including sales figures, sales personnel,productivity ratios, client's work status, and receivables

- Accurately forecasts weekly, monthly, quarterly, and yearly revenue streams

- Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy

- To penetrate all targeted accounts and originate sales opportunities for the company's products and services

- To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure

- To ensure that all payments are collected as per the company's payment terms

- Ensure adherence to sales processes and requirements

Knowledge :

- Knowledge and application of sales techniques such as: Seek Opportunity, Rapport building,selling on emotion, ownership, building value in the product, and upselling

- Keen understanding of the business and technical contexts in which key accounts are situated

- Business advisor to your customers

Skills:

- Quick thinking and problem-solving skills

- Able to work independently and as a team player

- Excellent verbal communication skills

- Excellent active listening skills

- Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer

Attitude & Behavior :

- Aggressive self-starter who inspires a diverse team

- Positive and enthusiastic attitude

- Handles Rejection well

- Customer focus and result oriented approach

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