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29/03 Naushaba Fatma
HR at IndiaMart InterMesh Ltd

Views:58 Applications:23 Rec. Actions:Recruiter Actions:23

IndiaMart - Center Manager (3-8 yrs)

Pondicherry Job Code: 319267

Position Description :

- The position holder shall be responsible for creating Tele based channel sales partners to help drive paid supplier acquisition and then maintaining regular partnership to ensure desire productivity to maximize sales numbers

Job Summary :

- Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOP's/SLA's/pricing models

- Ensuring team hiring to ensure budgeted numbers

- Maintaining regular connects to ensure overcoming day-to-day challenges

- Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development)

- Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity

- Responsible for evaluating Centre's performance with key metrics (attempts / talk time / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as minimum leakage

- Timely payout after due diligence

- Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency

- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.

Knowledge & Skills :

1. Hands on experience in building & handling large team (50-100 Team Size)

2. Build Rapport with team via consultative sales approach

3. Strong listening, questioning and networking skills.

4. Report management/analysis/alignment skills

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