Note: Please do NOT apply if your experience/ interest primarily pertains to SEO/ SEM/ Adword marketing/ email marketing / offline sales.

About Us:

Incremint is enabling the next 400mn users get access to financial products & services. We do so by enabling influencers to cross-sell products to their network via our platform. You can learn more about us by looking at the video: https://youtu.be/36MNdWytcNg

Who is our customer:

Incremint has created a unique offline to online model for democratizing access to financial products & services through its tech first approach. At Incremint we have 2 divergent client pools - influencers & end-users. In a short span of time Incremint has onboarded 3,000+ influencers and 12000+ end-users.

About the role:

You are expected to make informed revenue-driven decisions and leverage data-driven insights to drive ROI. The primary KPIs for the role are - Customer Satisfaction, Revenue Retention and Account Growth. You would be working directly with the CEO and leading projects that span across teams - technology, product, outreach & operations.

Prior experience in product management and/ or marketing automation and/ or marketing analytics would be an advantage.

Job responsibilities:

- Leading initiatives to enhance customer journeys, implement marketing automation, and to improve the effectiveness of the sales delivery process.

- Champion the customer journey, including but not limited to welcoming new customers, engaging existing customers, reducing drop-offs in the journey, re-engaging with old customers, managing the customer relationship through ongoing renewals (let's never lose them!)

- Conduct quality reviews of & course correct with regard to customer engagement delivery.

- Educate customers on existing and new products, thereby improving the cross-sales quotient

- Meet or exceed customer retention goals for assigned customers through planning proactive engagement

- Lead special projects and collaborate with internal teams on projects, programs and tasks.

Functional skills:

- Strategic Planning & Insight Analysis

- Optimisation Tools and Techniques

- Content & Marketing

- Analytical Methodologies & Insight Reporting

- Product Development Processes

- Graphic Design & editing skills

- Video editing skills

- Marketing automation

- Cross-channel automation

- In-app engagement

- Digital Marketing

- Product management

Please read the following resources before applying:

- http://customer-success-resources.totango.com/h/i/242245345-guide-to-successful-customer-onboarding/190089?utm_source=website&utm_medium=blog&utm_campaign=2013-blog

- https://www.saleshacker.com/customer-success-manager-sales-support/

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.