HR at Imperative Business ventures private limited
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Imperative - Team Leader - Customer Service (1-5 yrs)
- Manage & supervise an average team size of 20 members
- Ensure Productivity Targets are achieved
- Manage the day to-day operations & Prepare Team Schedules
- Maintaining SLA target on a monthly basis to achieve desired KPI's including absenteeism and attrition within the team.
- Ability to evaluate calls, coach and provide feedback
- Acts as a point of contact for the resolution of customer escalations, enquiries and complaints
- Ensure fair implementation of all Company policies and procedures
- Train, coach, and mentor associates as per process requirements.
- Conduct constant group reviews meetings to discuss team performance
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
