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12/01 Fatima Hasan
HR at Impact Research and Measurement Pvt Ltd

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Impact Research & Measurement - Senior Executive/Assistant Manager - Client Relationship Management (1-5 yrs)

Mumbai Job Code: 142626

The CRMs role is to oversee a portfolio of assigned customers, develop new business from existing clients and make sure that the clients are satisfied with the services.

Responsibilities:

- Serve as the lead point of contact for all client account management matters

- Understanding and assessing clients requirements

- Responsible for generating, maintaining and managing strong relationship with clients

- Communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly

- Responsible for retention of the existing clients and also to get more business from them

Desired Candidate Profile :

- Ability to thrive and work in fast paced work environment

- Must possess strong interpersonal skills

- Ability to multi-task and work in a deadline-oriented culture. The candidate should be able to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

- Excellent oral and written communication skills for effective communication to clients, internal staff and executive management

- Excellent Listening, negotiation and presentation skills

- Good knowledge of MS office applications (Word, Excel, PowerPoint, etc.).

- Ability to work in a team

- Flair for meeting people

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